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B Ashwin

Ashwin is working as a Senior Partner at Salto Dee Fe.

Ashwin has over three decades of diverse experience in Leadership roles largely in Financial Services across Operations and Customer Services functions.

He is a Change leader with experience in running several Business transformation and Process Re-engineering initiatives. He has constantly demonstrated the ability to translate Strategy into project execution by leading several transformation and business excellence frameworks including Business Process Reengineering, Lean Six Sigma, Competitive benchmarking, and Project management practices.

He has also Designed and Deployed Customer Engagement models to ensure Customer Satisfaction & continuity of relationships. He has experience in developing Customer Retention and Cross-sell programs to improve Retention & maximize Revenue opportunities. Furthermore, he has implemented Operating Policies, Procedures & Governance Framework to establish prudent Business Controls such as Self-Assessment Scorecards; Internal control policies; Branch Governance & Rhythm calendar.

Previously, he has worked with companies like Shriram Refrigeration, Crompton Greaves, ANZ Grindlays Bank, Max New York Life, MasterCard, Metlife, NDTV, and Exide Life Insurance.

Ashwin is a graduate from IIT Roorkee (Mechanical) and earned his Masters in Management Studies (Marketing/Finance) from Narsee Monjee, Mumbai.

Key Capabilities

  • Business Transformation
  • Process Implementation
  • Business Operations
  • Customer Service Excellence

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